Eventually, they told me that they had actually received my items well over a week before, but that my refunds were ‘stuck in the system’. Actually getting my refund took weeks - and several phone calls. The pick-up system doesn’t work, so I took it to a post office instead (via their online system), and then… nothing. The problem comes when you want to return anything.
There was also a delay with my express delivery - but I was eventually refunded. Getting the clothes is easy - they’ll send them beautifully wrapped (although one of my packages had a hole in). I purchased clothes online in two separate orders. Nightmare returns, lack of care for customers Otherwise the hassle of contacting customer service is not worth the hassle.
If I am 100% sure of size and quality of a product with NO intention of returning it I would buy again. Within a day I had the required customs paper work!! Let's see if we actually receive our refund for the dress. I contacted them through their customer service email address which just referred me to WhatsApp to resolve but Massimo's WhatsApp referred me back to the customer service address and this loop went on for a few weeks until I lodged a complaint with PayPal. Return was approved quickly via Massimo's app but when DHL arrived they refused to accept the parcel as there was no customs declaration or invoice. Dress was well made but fabric for an evening dress was thin and not the best quality so we decided to return the dress. Leather jacket, leather was soft and jacket well made, after this it goes down hill. bought a leather jacket for me and evening dress for my wife.
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